FAQ – Frequently Asked Questions ❓

1. Where do you ship?

We currently ship everywhere in the United Kingdom (UK).

2. How long does delivery take?

  • Processing time: 1–3 business days

  • Delivery time: 2–4 business days
    Total estimated time: 3–7 business days

3. How do I track my order?

Once your order ships, you’ll receive a tracking number by email:
📧 tonehutshop@outlook.com

4. Do you offer free shipping?

Yes! We offer free tracked shipping on all UK orders.

5. My item arrived damaged. What do I do?

Please contact us within 48 hours with photos or a video showing the issue.
We will send a replacement or process a refund.

📞 +44 78 7998 8847
📧 tonehutshop@outlook.com

6. Can I return an item?

Yes, returns are accepted within 30 days as long as the item is:

  • Unused

  • In original packaging

  • In the same condition

Full details are available in our Return Policy.

7. What payment methods do you accept?

We accept:

  • Credit/debit cards

  • PayPal

  • Apple Pay / Google Pay (if enabled)

All payments are processed securely through Shopify.

8. Where is your business located?

📍 729 Burton Road, Midway, Swadlincote, DE11 0DN, United Kingdom

9. How do I contact customer support?

You can reach us anytime by email or phone:

📧 tonehutshop@outlook.com
📞 +44 78 7998 8847